Active listening is hard and, as you write few people are taught more than how to speak and that speech is power. Working on some ideas with listening from counselling and non-violent communication. Holding a space for a person to be heard and to hear themself comes up. Still working on this tho. Card is from workshop I’m about to try out. Conversational Design that, perhaps,’doesn’t mimic white man speaking.

Sensory Design Consultant, usability researcher and workshop facilitator. www.linkedin.com/in/alastair-somerville-b48b368 Twitter @acuity_design & @visceralUX