This is a short (8 minute) talk about some historic biases that underlie the provision of public services.

These biases are about sorting the population into good and bad.

Deserving and undeserving.

How does service design deliver better services and help fix these biases?

Written by

Sensory Design Consultant, usability researcher and workshop facilitator. www.linkedin.com/in/alastair-somerville-b48b368 Twitter @acuity_design & @visceralUX

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