Thanks. Yes. I did skip over that split (partially due to lack of knowledge, partially due to the point I was making). Empathy exercise don’t really seem to engage cognitive empathy as the viscerality of experience engages emotions and, maybe, affective empathy. So, with a longer framing (not just the apps and blindfolds) and more use of conversations with people with lived experience then cognitive empathy might be usable.

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Sensory Design Consultant, usability researcher and workshop facilitator. www.linkedin.com/in/alastair-somerville-b48b368 Twitter @acuity_design & @visceralUX

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