Thanks. Yes. I did skip over that split (partially due to lack of knowledge, partially due to the point I was making). Empathy exercise don’t really seem to engage cognitive empathy as the viscerality of experience engages emotions and, maybe, affective empathy. So, with a longer framing (not just the apps and blindfolds) and more use of conversations with people with lived experience then cognitive empathy might be usable.

Sensory Design Consultant, usability researcher and workshop facilitator. Twitter @acuity_design & @visceralUX